MAEN Hair 

Warranty, Returns & Refund Policy

This is our standard warranty and returns policy that applies to all orders. We offer additional coverage at checkout called “Checkout+” for added purchase protection and worry-free returns. For additional information, see the table at the bottom of the page.

Our Warranty

If we made a mistake with your order, we'll fix it at no cost to you. Our warranty covers:

• Wrong item: you received a different product than the one you ordered.

• Missing item: a product on your order wasn't in the box.

• Defective item: a product or tool doesn't work as intended because of a manufacturing defect, such as a sprayer or pump that won't dispense.

Let us know within 30 days of delivery and include a photo of the issue. We'll send a free replacement, or a refund if the item is unavailable. If we need the item back, we'll send you a prepaid return label.

The warranty doesn't cover changes of mind or product preference, normal wear and tear, damage from misuse, heat or improper storage, or packages lost or damaged by the carrier (see Lost, Stolen or Damaged Packages below).

Returns & Refunds

We do not accept returns of opened products based on product satisfaction. Because our products are cosmetic, opened items can't be resold or restocked due to hygiene concerns.

Final Sale Items

Gift cards, discounted bundles and promotional items are final sale and can't be returned. Our warranty still applies to final sale items.

Lost, Stolen or Damaged Packages

Once your order leaves our warehouse, the shipping carrier is responsible for delivering it safely. If your package is lost, stolen or damaged in transit, please file a claim directly with the carrier, who reimburses approved claims. Contact us within 14 days of delivery for damage, or within 30 days of your order date for a lost package, and we'll send your tracking number, shipping details and anything else you need for the claim.

If tracking shows your package was delivered but you can't find it, check around your home, with neighbors and with your building's mail room, then contact the carrier. We can't replace packages marked as delivered. If anything feels off, please reach out to us and we’re happy to work with you. 

Return Shipping

For warranty claims or issues: return shipping is always on us.

How to Start a Return or Warranty Claim

Start your return or claim in a few minutes here. You'll need:

• Your order number and the email or zip code used at checkout

• The reason for your return or claim

• Photos, if the item is damaged, defective or not what you ordered

If your return needs to be shipped back, you'll receive a prepaid return label by email. Refunds and store credit are issued once your return is processed, and refunds can take a few business days to appear, depending on your bank.

We review every return and claim, and we may decline requests that fall outside this policy or show a pattern of misuse.

Questions? Email us at customercare@maenhair.com and we'll respond within 2 business days.

Want More Flexibility? Add Checkout+

For additional flexibility, we offer package and product protection through Checkout+. Add it when you check out for a small fee per order, and you'll get:

• Worry-free returns and exchanges on opened or unopened products

• Free return shipping

• Protection if your package is lost, stolen or damaged in transit

Checkout+ must be added when you place your order and can't be added afterward. The Checkout+ fee is non-refundable.

Policy at a Glance